Frequently Asked Questions
Everything you need to know about your Rona Shoes experience.
How do I determine the right shoe size for me?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
What materials are used in Rona Shoes?
We use premium materials including ethically sourced leather, breathable knits, and recycled rubber soles to ensure both luxury comfort and long-lasting durability.
Do you offer international shipping?
Yes, Rona Shoes ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my shoes to make them last?
We recommend using a damp cloth for light cleaning and a specialized leather conditioner for our dress shoes. Avoid machine washing unless specifically stated on the product care label.